Terms and Conditions.

Terms and Conditions

1. Introduction

Welcome to Festina Events (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern the supply of postmix dispense products and services to medium and large-scale events. By placing an order with us, you (“Customer”) agree to these Terms.

2. Definitions

  • Products: Refers to postmix dispense equipment, syrups, and related stock supplied by us.

  • Credits: Refers to account-based value issued to Customers for future orders, as a resolution for returned or unused stock.

  • Events: Refers to the occasions or locations where our products are intended for use.

3. Order Placement and Confirmation

3.1 For events with fewer than 1,000 attendees, a deposit of 50% of the expected stock value must be paid at the time of order placement, unless otherwise agreed. 3.2 All orders must be placed in writing or through our official communication channels. 3.3 An order is considered confirmed once we issue an acknowledgement and payment (where applicable) is received in accordance with our payment terms.

4. Delivery and Collection

4.1 Delivery dates and times will be agreed upon during order confirmation. We are not liable for delays caused by circumstances beyond our control. 4.2 Customers are responsible for ensuring suitable access and conditions for delivery and installation. 4.3 If products require collection post-event, it is the Customer’s responsibility to ensure all items are securely stored until our retrieval.

5. Returned Stock

5.1 Returned stock will be accepted only if it remains unopened, undamaged, and within the product’s expiration period. 5.2 We do not offer cash refunds for returned stock. Instead, eligible returns will result in the issuance of credits, which can be applied towards future orders. 5.3 The value of credits issued for returned stock will be determined at our sole discretion based on the condition and usability of the returned items. 5.4 Credits must be used within [12 months] of issuance and cannot be transferred or exchanged for cash, the final decision will be made at the company’s discretion. 5.5 Returned stock is subject to a restocking fee of [5%] of the returned value unless the customer arranges the return shipping.

6. Cancellations and Amendments

6.1 Orders may be cancelled or amended in writing prior to dispatch. Any costs incurred up to the point of cancellation will be charged to the Customer. 6.2 Orders cancelled after dispatch are subject to a restocking fee of [5%] of the order value.

7. Payment Terms

7.1 Payment must be made in accordance with the agreed terms on the invoice. 7.2 Late payments may result in a suspension of services and/or the accrual of interest at a rate of [2%] per month.

8. Liability

8.1 We are not liable for losses arising from the misuse of our products or improper handling by the Customer. 8.2 Our liability is limited to the cost of the products supplied in the event of proven fault on our part.

9. Force Majeure

9.1 We are not responsible for any failure to perform our obligations due to events beyond our control, including but not limited to acts of God, natural disasters, strikes, or governmental actions.

10. Customer Obligations

10.1 The Customer must ensure the proper storage and use of products in compliance with industry standards. 10.2 The Customer is responsible for any damage or loss to equipment provided as part of our service.

11. Dispute Resolution

11.1 Any disputes arising from these Terms shall first be attempted to be resolved amicably through direct negotiation. 11.2 If a resolution cannot be achieved, disputes shall be settled through arbitration in accordance with the laws of the United Kingdom.

12. Amendments to Terms

We reserve the right to amend these Terms at any time. Customers will be notified of significant changes via email or our website.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom.

14. Contact Information

For any queries regarding these Terms, please contact us at:

By placing an order, you confirm your acceptance of these Terms and Conditions.